Terms & Conditions

DoctorsDirect Cancellation, Rescheduling & Refund Policy

At DoctorsDirect, we work with healthcare providers nationwide to reserve appointment times, coordinate care, and secure discounted self-pay pricing on behalf of our patients. Because appointment availability is limited and providers reserve time specifically for each patient, the following cancellation, rescheduling, refund, and no-show policies apply to all services booked through DoctorsDirect.

By completing a booking through DoctorsDirect, you acknowledge and agree to these policies.

1. Telemedicine Visits
- Full refund if cancelled at least 2 hours before appointment, or full credit toward a future booking.
- Less than 2 hours notice or no-show: full appointment fee charged; no refund or credit.
- No refunds after services are rendered.

2. Specialist Visits
- Full refund if cancelled at least 24 hours before appointment, or full credit toward a future booking.
- One complimentary reschedule if requested at least 3 hours before appointment and approved by provider.
- Late cancellation (less than 24 hours) or no-show: $75 fee.
- No refunds after services are rendered.

3. Urgent Care Visits
- Free cancellation or reschedule up to 2 hours before visit.
- Cancellation within 2 hours or no-show: $15 fee, or credit may be issued if patient rebooks within 7 days.
- No refunds after services are rendered.

4. House Call Visits
- Full refund or full credit if cancelled at least 24 hours before appointment.
- One courtesy reschedule if cancelled less than 24 hours but more than 4 hours before appointment, subject to provider availability.
- Full appointment amount charged if cancelled less than 4 hours before appointment, no-show, patient unavailable, or appointment booked within 2 hours of service and later cancelled.
- No refunds after services are rendered.

5. Laboratory Services
- Full refund if cancelled before 12:00 PM local time on the business day preceding the appointment.
- Late cancellations/reschedules may incur a 20% administrative fee.
- Full refund if service is not performed for reasons outside the patient's control.
- No refunds after services are rendered.

6. Imaging Services
- Full refund if cancelled before 12:00 PM local time on the business day preceding the appointment.
- Late cancellations/reschedules may incur a 20% administrative fee.
- Full refund if service is not performed for reasons outside the patient's control.
- No refunds after services are rendered.

Important Notice for In-Person Appointments
For Specialist Visits, Urgent Care Visits, and House Call Visits scheduled before 11:00 AM local time, the latest time to request a reschedule is 2:00 PM local time on the previous business day. Requests after this deadline may be treated as late cancellations.

Provider Cancellations
If a provider cancels and DoctorsDirect cannot secure a suitable replacement appointment acceptable to the patient, the patient will receive a full refund or full credit.

Refund Processing
Approved refunds are generally reviewed within 48 business hours and typically returned within 3 to 10 business days depending on the financial institution.

Checkout Acknowledgment
"By clicking Complete Booking, I acknowledge that I have read and agree to the DoctorsDirect Cancellation, Rescheduling and Refund Policy."